We conducted interactive research to ensure the app's design was intuitive, accompanied by easy-to-follow user manuals, making the entire process straightforward and user-centric.
Volunteer Project: User Experience Research and Application Design
At Creative Coffee, we are dedicated to driving positive change in our communities. Our collaboration with Rising for Justice, an organization committed to broadening access to high-quality legal representation for low-income individuals in Washington, D.C., exemplifies our shared mission to make a difference.
Rising for Justice identified a critical problem in their operations. Lawyers required efficient training in determining expungement client eligibility. The existing process relied on outdated paper forms and in-person interactions, limiting access and understanding. Users found the paper instrument cumbersome and the analysis results hard to interpret.
As volunteers, we embarked on a journey to transform their approach, streamlining and modernizing the process. Our objective was clear: replace the paper instrument with an intuitive app, simplifying the process for both lawyers and clients. The new system seamlessly applies rules like waiting periods and disqualifying arrests, resulting in a user-friendly and straightforward interaction.
"As volunteers, we generated all of their user experience research in collaboration with RFJ and developers from Code for DC"
We conducted comprehensive research to refine the app's conceptual design, ensuring user-friendliness.
Our approach guides users through the process, employing abstract reasoning and a logical, easy-to-follow sequence.
We aimed to create an app that feels like having a dedicated assistant, simplifying a complex procedure.
We revamped the user flow, enhancing user experience and efficiency.
Given the sensitive nature of the information, our solution prioritizes user control and data security, ensuring that no client data is stored outside the user's control.
We explored various possibilities for the app's design, creating prototypes that present client information and statutes clearly and concisely. Our design ensures that the app remains efficient and user-focused, even within the technical constraints.
Want to contribute to the project? You can help with pull requests on this Github page.